Support

  • Videos

    Learn how to use the system with short videos on everything from setting up your data to understanding and using the reports.

  • FAQ

    Browse frequently asked questions for tips and techniques for getting started and using the system.

  • Glossary

    Find explanations of frequently used terms in the system, such as category and subcategory names.


Support Schedule

MEI support availability will be limited during December and January. Responses to support requests may be delayed during this time.

Note: adding pfsupport@optimiserenergy.com to your contacts will help to ensure that you receive messages from support. If you have contacted support and not seen a reply, please check your junk or spam folder.

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